Engage with guests across channels

Email, Whatsapp, SMS

Create targeted campaign segments

Preferences, loyalty, country & more

Track campaigns performance

Open, view, click, booking code & more

Use guest data

Oracle, Protel, Infor & more

Email Campaigns

It is now important than ever to have a deep understanding of our guests to engage with personalized messages.

HotMark helps hotelier to deliver customer-centric engagement experiences. Better experiences lead to stronger relationships with your customers and reduces customer churn.

Distribute personalized
WhatsApp messages

Engage with guests that chose to receive updates via WhatsApp.

From sending promotions, product updates, or during stay notifications, HotMark provide a robust step-by-step campaign creator where hotel can schedule.

With 2 Billion users worldwide, WhatsApp is the top messaging application on the market today followed by Facebook Messenger and Wechat. 

Send custom SMS alert

Engage with your guests at the right time by sending SMS alerts during stay.

SMS is one of the most useful communication channels to send important and critical alerts or notifications.

Transactional Communication

Booking confirmation

Send personalised booking confirmation via email, whatsapp or SMS

Pre stay

Collect guest preferences, prepayment etc

In stay

Allow guest to submit request, feedback, or any issue during stay

Post stay

Collect guest feedback and encourage them to submit review to TripAdvisor, Google and more

Book a Demo

A better experience for your customers, fewer headaches for your team. You’ll be set up in minutes.